Status changed from (7) Waiting for Contact to (5) Completed

Status changed from (6) Ready to Deliver to (7) Waiting for Contact

Status changed from (7) Waiting for Contact to (6) Ready to Deliver

Status changed from (1) Pending to (7) Waiting for Contact

Task reassigned to Lauryn Aronson.

Left vm 7/21 calling for update. 

Her original computer is in our outbox labelled 
with her name. She's been having issues with it, 
so we might just need to do the GFA replacement 
early. She currently has a loaner. It's connected 
to SR75810

****This is an outgoing email****
Hi Corrie,

I need some additional information regarding 
service request #75970

Description: Stuck on updates/freezing issues

I'm Katherine with UCS. I'm checking in regarding 
your computer. I wanted to know a bit more about 
this problem. I've also seen that we have reimaged 
your device three times before, do you get the same 
problem each time? We might be able to replace your 
computer with a new GFA replacement. Feel free to 
contact me or our front office to let me know.

Thank You,
Katherine

I closed 75810 because I thought it was finished 
and then forgotten about. Were the two tickets 
related?

I have a new batch of mac laptops for GFA on order 
but they have not shipped yet... won't be able to 
replace with new for another week or two...let me or 
Scott know if this really needs to be GFA replaced 
or if you solve its problems

Ran Diognostics and sophos came back fine. Re-
imaged machine. I just talked to Corrie and she 
let me know this was the third re-image we have 
done for the same issues.

I have emailed Tricia to see if we can get a 
replacment for it.

Right now she has loaner with WOU#20150640