Service Request Ticket - # 75975

Service Request Information

CONTACT Name Robertson, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 28, 2020 10:14 AM
Department College of Education Phone 89466
Location Email robertsonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191068[Edit Inv] (opens in a new window) Bldg/Room PDR PDR
Service Tag 9XTQNW2 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. 9XTQNW2 Location PDR

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 2C:EA:7F:25:20:63


Wireless NIC 74:D8:3E:1A:FD:4C

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 02, 2020 08:21 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jun 02, 2020 08:21 AM 
he came by and picked it up
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John Rushing Jun 01, 2020 09:31 AM 
Task reassigned to Peter Puettmann.
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John Rushing May 29, 2020 09:24 AM 
I made Mark an admin.
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John Rushing May 29, 2020 09:00 AM 
Imaged, updated, and moved in AD
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John Rushing May 28, 2020 11:30 AM 
Started imaging it at my desk.
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Tricia Flaherty May 28, 2020 10:36 AM 
actually left the laptop in John's chair
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Tricia Flaherty May 28, 2020 10:31 AM 
Task reassigned to John Rushing.
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Tricia Flaherty May 28, 2020 10:31 AM 
Contact changed from Darla Campbell to Mark Robertson.
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Tricia Flaherty May 28, 2020 10:31 AM 
This is high priority due to his June 1st start 
date... Please arrange appointment with Mark or 
Daral Campbell as soon as possible.  They have been 
inquiring already about pickup time, etc
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Tricia Flaherty May 28, 2020 10:14 AM 
The laptop W#20191068[Edit Inv] for this new Hire is on the inventory 
counter in ITC008 with GFA Setup form.  
NEW HIRE is Mark Robertson, Director of Accreditation RWEC218 and 
according to COE this will be replacing workstation used by Lyons 
previously:  we will be replacing PC desktop W#20131050[Edit Inv] and he 
will be keeping Monitor that was Laura's in RWEC218 W#20180703[Edit Inv] LG 
43inch 16:9 4k IPS Monitor #43UD79-B.  It should have cabling for 
making the connection to the laptop via USB-C(came with monitor) 
with it.  IF not you may need to figure out the cabling or order 
cabling.
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