Service Request Ticket - # 75981

Service Request Information

CONTACT Name Ellis, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2020 08:08 AM
Department University Computing Solutions Phone 88629
Location Email ellism@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140202[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0PF
Serial No. D25N70F8F8J9 Location PDR 2023 Giveaway

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0095171, Apple Logic Studio(Logic Pro X) renewal on P0095256, Finale 2014c site license on P0095335

Wired NIC 0C:4D:E9:A9:7B:7C


Wireless NIC 88:63:DF:A2:EB:91


Bluetooth NIC 88:63:DF:A2:EB:92

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann May 20, 2021 08:53 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Peter Puettmann May 20, 2021 08:53 AM 
this computer was removed from its location and is no longer used.
Add Attachment
Peter Puettmann May 14, 2021 10:01 AM 
needs reinstall of sophos.
Add Attachment
Michael Ellis Jun 04, 2020 02:33 PM 
Task reassigned to Peter Puettmann.
 Add Attachment
Michael Ellis Jun 04, 2020 02:33 PM 
Yes, please make it so.
 Add Attachment
Peter Puettmann Jun 02, 2020 09:59 AM 
Task reassigned to Michael Ellis.
 Add Attachment
Peter Puettmann Jun 02, 2020 09:59 AM 
sound good?
Add Attachment
Peter Puettmann Jun 02, 2020 09:59 AM 
computer is problematic. wasnt able to get into sophos settings to update. Also Apple kept telling me libraries were broken over and over again. 


Suggest a reimage but we are replacing the systems in the room soon so i just unplugged ethernet for now.
Add Attachment
Megan Thibeault Jun 02, 2020 08:08 AM 
****This is an email****
Sophos Central Event Details for Western Oregon University

What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20140202

User associated with device: W20140202\cdramirez17

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.
 Add Attachment