Service Request Ticket - # 75987

Service Request Information

CONTACT Name Doellinger, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2020 09:18 AM
Department Social Science Phone 88254
Location Email doellind@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150255[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1L21462 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. 1L21462 Location PDR

CPU Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC 20:47:47:EE:CF:D5


Wireless NIC DC:53:60:3A:3A:4F


Bluetooth NIC DC:53:60:3A:3A:53

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 08, 2020 08:20 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jun 08, 2020 08:20 AM 
ALL DONE
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Peter Puettmann Jun 05, 2020 11:36 AM 
dave will be here at 815am on Monday
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Peter Puettmann Jun 05, 2020 08:51 AM 
emailed
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Megan Thibeault Jun 03, 2020 09:19 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Jun 03, 2020 09:19 AM 
Can you email and ask the user to delete that file or setup a zoom meeting to remote in to remove it.
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Megan Thibeault Jun 03, 2020 09:18 AM 
What happened: We could not clean up a potentially unwanted application (PUA).

Where it happened: W20150255

Path: C:\Users\doellind\AppData\Local\Temp\LgpKD+1K.exe.part

What was detected: Generic PUA FJ

User associated with device: MASH\doellind
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