Service Request Ticket - # 75995

Service Request Information

CONTACT Name Hendrickson, Kellen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2020 02:46 PM
Department University Housing Phone 88309
Location Email hendrick@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150005[Edit Inv] (opens in a new window) Bldg/Room VAL 107
Service Tag D5NKV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. D5NKV42 Location Henslee Office HVAC

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298, Andover Continuum HVAC client

Wired NIC 98:90:96:DD:64:6B

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact mcevilld@wou.edu 88507

Tracking

Entered by Date Memo
Dave McEvilly
Email

Public
Entered by Date Memo
Dave McEvilly Jun 15, 2020 10:55 AM 
Status changed from (1) Pending to (5) Completed
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Dave McEvilly Jun 15, 2020 10:55 AM 
Done
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Bradley Karkanen Jun 15, 2020 09:07 AM 
Task reassigned to Davy Boy McEvilly.
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Bradley Karkanen Jun 15, 2020 09:07 AM 
Dave M took this over
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Bradley Karkanen Jun 10, 2020 11:18 AM 
This wouldn't upgrade the Windows 7 was too 
hosed. I went ahead and reimaged it. It will 
need Continuum reinstalled but it also needs 
its IP address set back since it was only set 
on the machine.
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Peter Puettmann Jun 08, 2020 10:33 AM 
**THIS IS AN EMAIL**

Just a reminder, we do not work in Facilities.  Our office is located in Valsetz under the main set of stairs leading up to the food court.
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Peter Puettmann Jun 08, 2020 10:29 AM 
**THIS IS AN EMAIL**

You are welcome to come over anytime.  Just give me a heads up and I'll be here.
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Bradley Karkanen Jun 08, 2020 10:21 AM 
****This is an outgoing email****
Hi Kellen,

I need some additional information regarding 
service request #75995

Description: Needs upgraded from Windows 7 to 
Windows 10

When is a good time for me to come out and upgrade 
W20150005 it looks like it is an HVAC machine.
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Public
Megan Thibeault Jun 05, 2020 03:00 PM 
From Dave M

I sent him an email about coping files to his 
network folder
There's also a USB Dongle on the system for the AC 
software
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Megan Thibeault Jun 05, 2020 02:46 PM 
Dave M asked me to have someone upgrade this station 
to Windows 10, I believe it has specialty software 
on it. Please check with Kellen as to what that is 
before upgrading. Dave says it should be on the 
domain
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