Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Jun 09, 2020 01:06 PM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110310 (opens in a new window)	Bldg/Room	WUC
	Service Tag		Description	Apple MacBook Pro, 15-inch, 2.0GHz Intel Core i7
	Serial No.	C02GD5ETDRJC	Location	Paula Taylor
	CPU	Intel Core i7(2.0GHz quad, 6MB L3 cache)
	OS	Unknown	Software	MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), Windows 7 Pro license(dualboot) from P0082240,MS Office for MAC 2011 & MS Office Pro Plus 2010 from P0082232
	Wired NIC	3C:07:54:21:53:D6
	Wireless NIC	60:C5:47:8F:9F:A6
	Bluetooth NIC	60:C5:47:8F:9F:A7

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 29, 2021 11:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	May 20, 2021 11:43 AM	this is updating now. Will have to check back in tomorrow to se if it really did it.	Add Attachment
Peter Puettmann	May 20, 2021 11:09 AM	With Paula!	Add Attachment
Peter Puettmann	May 14, 2021 10:02 AM	reinstall sophos.	Add Attachment
Megan Thibeault	Jun 09, 2020 01:06 PM	**This is an email** What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20110310 User associated with device: W20110310\verdegaaltaylorp How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment