Service Request Ticket

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Service Request Information

CONTACT	Name	Ni, Chung-Fan	Date	Jun 09, 2020 03:53 PM
	Department		Phone	88038
	Location		Email	NIC@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191084 (opens in a new window)	Bldg/Room	RWEC 135
	Service Tag		Description	Apple 16 MacBook Pro i7 2.6GHz 6core SpGry #Z0XZ
	Serial No.	C02CQ5JPMD6R	Location	Chung-Fan Ni, Associate Professor
	CPU	Intel Core i7 (2.6GHz 6‑core)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019011151 MAY2020 ORDER#11931; CHECK W#20150516 for SOFTWARE NEEDING TO BE TRANSFERRED;
	Wireless NIC	3C:22:FB:97:E1:1A
	Bluetooth NIC	3C:22:FB:9C:71:19

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Jennie Yang	Sep 23, 2021 04:55 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jennie Yang	Sep 23, 2021 04:34 PM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Jennie Yang	Sep 23, 2021 04:34 PM	Port picked up.	Add Attachment
Joanie Kinnaman	Sep 23, 2021 03:22 PM	she picked up the final item she was needing from this huge order. She picked up the docking station today	Add Attachment
Lauryn Aronson	Sep 23, 2021 03:19 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Lauryn Aronson	Sep 23, 2021 03:18 PM	dock picked up. having zoom phone issues, but jennie said tom could contact the user later.	Add Attachment
Elliot Purl	Sep 22, 2021 11:10 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Elliot Purl	Sep 22, 2021 11:10 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Elliot Purl	Sep 22, 2021 11:10 AM	Coming in tomorrow (9/23) around 9am to pick it up	Add Attachment
Lauryn Aronson	Jul 07, 2021 01:28 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Jul 07, 2021 07:55 AM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Jul 07, 2021 07:55 AM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Lauryn Aronson	Jul 07, 2021 07:55 AM	**email** Thanks for reaching out. I plan to be back on campus during the faculty prep week in September and will stop by in the UCS to pick it up.	Add Attachment
Lauryn Aronson	Jul 06, 2021 04:57 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 06, 2021 04:57 PM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jul 06, 2021 04:56 PM	**This is an outgoing email** Hi Chung-Fan, We were just following up with you regarding a service request that we have for you. (#76040) Description: Deliver last Piece of SETUP/ We have a 16-port docking station for you. Do you still need it? If so, when would be a good time for you to either pick it up or have it delivered? Thanks, Lauryn Aronson	Add Attachment Public
Peter Puettmann	Jun 29, 2021 04:11 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jun 29, 2021 04:10 PM	she knows its here for her! dont know when or if she will come get it though.	Add Attachment
Stephanie Magee	Feb 19, 2021 10:47 AM	I have a 16-port docking station for Chung-Fan Ni at the SRD, would you have a chance to ask her if she still needs it? 20191098	Add Attachment
Stephanie Magee	Feb 18, 2021 04:06 PM	in inbox	Add Attachment
Stephanie Magee	Feb 18, 2021 04:06 PM	someone brought this in but It says loaner and i dont think its Chung-Fan's anymore	Add Attachment
Peter Puettmann	Jul 21, 2020 08:55 AM	**This is an outgoing email** Hi Chung-Fan, We were just following up with you regarding a service request that we have for you. (#76040) Description: NEW Setup 16 inch MacBook Pro We were wondering when you would like to come in and pick up this equipment? We are open to Walk-ins from 9am-12pm, but can make an appt anytime between 8am-5pm, mon-fri. Let me know what works, have a great day! Thanks, Peter P, UCS Student Tech	Add Attachment Public
Megan Thibeault	Jul 20, 2020 10:53 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 20, 2020 10:53 AM	Can you contact to find out when they might be coming to get this equipment?	Add Attachment
Bradley Karkanen	Jun 17, 2020 09:19 AM	**This is an email** Hi Brad, I just realized that I did not grab the Landing Zone 16 port docking station for my office. I already left home for the day, but just want to make sure that you can either deliver it to my office or hold it at UCS for me. Please let me know. Thanks.	Add Attachment
Bradley Karkanen	Jun 15, 2020 11:34 AM	**This is an email** Hello, I work from home now, but I can come to UCS at 11 am tomorrow, Wednesday, or Thursday to get the new laptop. My current laptop is 20150516. I will back up all files from the old laptop to my external harddrive before the exchange. Thanks. Chungfan Ni, Ph.D., CRC, LPC	Add Attachment
Bradley Karkanen	Jun 15, 2020 09:06 AM	She will still need admin rights added when she hardwires the first time.	Add Attachment
Bradley Karkanen	Jun 15, 2020 09:05 AM	**This is an outgoing email** Hi Chung-Fan, I need some additional information regarding service request #76040 Description: NEW Setup 16 inch MacBook Pro When is a good time for us to deliver your new laptop?	Add Attachment Public
Bradley Karkanen	Jun 15, 2020 09:05 AM	This is imaged and ready to go. It is back on the new equip shelf.	Add Attachment
Bradley Karkanen	Jun 15, 2020 09:04 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Jun 10, 2020 04:19 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Jun 10, 2020 04:19 PM	Located in 008	Add Attachment
Megan Thibeault	Jun 10, 2020 04:18 PM	Task reassigned to New Equip. Setup.	Add Attachment
Joanie Kinnaman	Jun 09, 2020 03:58 PM	updated wou#	Add Attachment
Megan Thibeault	Jun 09, 2020 03:56 PM	Task reassigned to Joanie Kinnaman.	Add Attachment
Megan Thibeault	Jun 09, 2020 03:56 PM	W#?	Add Attachment