Service Request Ticket

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Service Request Information

CONTACT	Name	Verdegaal-Taylor, Paula	Date	Jun 10, 2020 03:39 PM
	Department	ASWOU	Phone	88303
	Location		Email	verdegaaltaylorp@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190867 (opens in a new window)	Bldg/Room	WUC 121B
	Service Tag	4BW7T13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4BW7T13	Location	Senate President
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:97:E3:02

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Feb 16, 2021 03:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Feb 16, 2021 03:11 PM	Delivered and setup. I brought back a monitor and a the computer.	Add Attachment
Katherine Reynoso	Feb 11, 2021 11:30 AM	I asked if I can come by Tuesday in the afternoon.	Add Attachment
Katherine Reynoso	Feb 11, 2021 11:30 AM	The computer is on the standup desk. It's completely finished.	Add Attachment
Alix Karkanen	Feb 02, 2021 02:40 PM	by my desk with a note!	Add Attachment
Alix Karkanen	Feb 02, 2021 02:39 PM	monitor now 20200487	Add Attachment
Katherine Reynoso	Feb 02, 2021 02:09 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katherine Reynoso	Feb 02, 2021 02:09 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Jun 10, 2020 04:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 10, 2020 04:16 PM	Close this one out, it was a test	Add Attachment
Megan Thibeault	Jun 10, 2020 03:48 PM	Task reassigned to Joanie Kinnaman.	Add Attachment
Megan Thibeault	Jun 10, 2020 03:48 PM	The W# needs updated, the monitor and CPU location, Bldg and room number also needs filled out	Add Attachment
Joanie Kinnaman	Jun 10, 2020 03:47 PM	Task reassigned to Megan Thibeault.	Add Attachment
Joanie Kinnaman	Jun 10, 2020 03:47 PM	going to Paula Verdegall-Taylor WUC 121B replacing W#20150686	Add Attachment
Megan Thibeault	Jun 10, 2020 03:47 PM	Task reassigned to Joanie Kinnaman.	Add Attachment
Joanie Kinnaman	Jun 10, 2020 03:46 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Jun 10, 2020 03:45 PM	See email I'm sending	Add Attachment
Megan Thibeault	Jun 10, 2020 03:44 PM	Task reassigned to Joanie Kinnaman.	Add Attachment
Joanie Kinnaman	Jun 10, 2020 03:44 PM	Task reassigned to Megan Thibeault.	Add Attachment
Joanie Kinnaman	Jun 10, 2020 03:44 PM	I updated. WUC 121B	Add Attachment
Megan Thibeault	Jun 10, 2020 03:41 PM	Also you can only put one wou in the main part of the ticket, so the CPU should go there and then in the memo you would add the Monitor W#	Add Attachment
Megan Thibeault	Jun 10, 2020 03:41 PM	Task reassigned to Joanie Kinnaman.	Add Attachment
Megan Thibeault	Jun 10, 2020 03:41 PM	Who is this going to? The WOU is not updated with location and Bld and room.	Add Attachment
Megan Thibeault	Jun 10, 2020 03:40 PM	W20190867, W20190887	Add Attachment