Service Request Ticket

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Service Request Information

CONTACT	Name	Myers, Jeffrey	Date	Jun 16, 2020 07:53 AM
	Department	Natural Science Division	Phone	88365
	Location		Email	myersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140631 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	5ZFJN32	Location	PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from MicrosoftDesktopEd license XXXX2014004298, Adobe Creative Cloud named user license MAY2015
	Wired NIC	34:E6:D7:5A:38:E5
	Wireless NIC	34:02:86:12:0B:6F
	Bluetooth NIC	34:02:86:12:0B:73

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 09, 2021 10:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Sep 28, 2020 11:52 AM	Task reassigned to John Rushing.	Add Attachment
Stephanie Magee	Sep 28, 2020 11:47 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Sep 28, 2020 11:47 AM	Task reassigned to UCS Tech.	Add Attachment
Stephanie Magee	Sep 28, 2020 11:47 AM	Task reassigned to Account Administration.	Add Attachment
Stephanie Magee	Sep 28, 2020 11:47 AM	cant connect to internet at home. "something is off but cant be turned back on" Hardwire works. Adobe doesnt work, linked back up. Needs to use adobe off wifi. Save just spins and doesnt save anything.	Add Attachment
Bradley Karkanen	Jun 22, 2020 08:29 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Bradley Karkanen	Jun 17, 2020 09:36 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Jun 17, 2020 08:09 AM	located in ITC 008 outbox	Add Attachment
John Rushing	Jun 17, 2020 08:06 AM	Bradly copied off his personal data to the public folder. Once he loges in we will need to copy it to his desktop for him.	Add Attachment
Bradley Karkanen	Jun 16, 2020 08:29 AM	This is on 10 now just need to check it and make sure it is ready to go.	Add Attachment
John Rushing	Jun 16, 2020 07:54 AM	contact info: 503-779-3448	Add Attachment
John Rushing	Jun 16, 2020 07:54 AM	ok to re-image. Files were backed off on Startech external drive.	Add Attachment
John Rushing	Jun 16, 2020 07:53 AM	Computer is running Windows 7, needs Windows 10 upgrade, Office upgrade, Zoom install. He is a named user for Adobe.	Add Attachment