Service Request Ticket

Service Request Information

CONTACT	Name	Curry, Alex	Date	Jun 16, 2020 07:58 AM
	Department	Humanities/ Communication Studies	Phone	8-9436
	Location		Email	currya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181554 (opens in a new window)	Bldg/Room	BELL 116
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	SFVFYV0PVHV2H	Location	NEWT/TT Alex Curry, Comm Studies
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938; SPSS from Student Tech Campus Site license(needs re-Auth every July 30)
	Wireless NIC	A4:83:E7:06:58:1E
	Bluetooth NIC	A4:83:E7:0D:41:3E

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 16, 2020 11:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 16, 2020 11:51 AM	He picked up his laptop and dropped off loaner 20130558.	Add Attachment
John Rushing	Jun 16, 2020 09:48 AM	I called the user for an update. He is coming just before 12pm today to pick it up.	Add Attachment
John Rushing	Jun 16, 2020 09:42 AM	512-966-3656	Add Attachment
John Rushing	Jun 16, 2020 07:59 AM	He has loaner 20130558	Add Attachment
John Rushing	Jun 16, 2020 07:59 AM	Apple repair ID: D456127309	Add Attachment
John Rushing	Jun 16, 2020 07:59 AM	We tested with a dock, a new apple charger, and a Dell charger. Same problem with all. We called Apple and they are shipping a box to send it in.	Add Attachment
John Rushing	Jun 16, 2020 07:58 AM	Laptop stopped charging. Only showing the battery icon on screen. He tried several known working outlets.	Add Attachment