Service Request Ticket - # 76058

Service Request Information

CONTACT Name Taylor, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 16, 2020 08:11 AM
Department Natural Science/ Earth and Physical Science Phone 88398
Location Email taylors@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131045[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1T1CW12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 1T1CW12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094303, Strater by Golden Software 4.0 (ver.4.3.1603) from P0096297

Wired NIC 34:17:EB:A1:00:7C

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 16, 2020 02:52 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jun 16, 2020 02:47 PM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Jun 16, 2020 08:11 AM 
****This is an email****
What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20131045

User associated with device: MASH\ahernandez16

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.
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