Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Jun 16, 2020 08:12 AM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190070 (opens in a new window)	Bldg/Room	NS 115
	Service Tag	1CC24Y2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	1CC24Y2	Location	NS115 GEN Science Lab Station #
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:5A:70:4D

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 16, 2020 02:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 16, 2020 02:10 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Jun 16, 2020 02:09 PM	Done	Add Attachment
Megan Thibeault	Jun 16, 2020 08:12 AM	**This is an email** Michael Ellis Mon, Jun 15, 4:46 PM (15 hours ago) to UCS #3 "Failed to install sau: 80004005." ---------- Forwarded message --------- From: Date: Fri, Jun 12, 2020 at 4:40 AM Subject: [MEDIUM] Alert for Sophos Central [Western Oregon University]: A computer is out of date To: This email alert was generated by Sophos Central. Do not reply to this email. Sophos Central Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20190070 User associated with device: MASH\vsaldana17 How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment