Service Request Ticket - # 76060

Service Request Information

CONTACT Name Ellis, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 16, 2020 08:13 AM
Department University Computing Solutions Phone 88629
Location Email ellism@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130176[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 287M8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 287M8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562

Wired NIC B8:CA:3A:89:7A:B1

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 16, 2020 02:52 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jun 16, 2020 02:52 PM 
done
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Peter Puettmann Jun 16, 2020 02:34 PM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Jun 16, 2020 08:13 AM 
****This is an email****
What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20130176

User associated with device: W20130176\biostudenta

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.
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