Service Request Ticket - # 76065

Service Request Information

CONTACT Name Guy, Sybille   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 16, 2020 01:26 PM
Department The Research Institute Phone 88560
Location Email guys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160747[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2KHBYF2 Description Dell Latitude E5470, i7-6600U, 2.6GHz
Serial No. 2KHBYF2 Location PDR

CPU Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM W#20130445 Adobe Acrobat XI Pro(v.11) from P0093203, ASEBA - Child behavior checklist #620E - AGES l½-5 ASEBA- PC MODULE from VISA2016005674 ORDER9404 SEPT2016; VISA2018008604 expires 1-31-2020-SPSS Statistics Premium Faculty Pack from P01059751 til 12-31-2018( SPSS Statisticsv25, Amosv25 in,SamplePowerv3: see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)

Wired NIC D4:81:D7:95:52:C3


Wireless NIC A8:6B:AD:29:F7:2D

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
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Entered by Date Memo
Bradley Karkanen Jun 22, 2020 08:30 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Jun 17, 2020 03:08 PM 
In the OUT BOX.
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Bradley Karkanen Jun 17, 2020 01:29 PM 
I reinstalled SPSS and Amos.
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Bradley Karkanen Jun 16, 2020 01:58 PM 
****This is an email****
Well, I did figure you will need to re-image 
it. My files should be safe.

I am not sure what else I need backed up. But I 
do need it back first thing Thursday morning. 
Will this be doable?
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Bradley Karkanen Jun 16, 2020 01:30 PM 
****This is an outgoing email****
Hi Sybille,

I need some additional information regarding 
service request #76065

Description: Laptop issues

I have been working on your laptop and have been 
having some pretty significant issues with it. It 
needs to be reimaged before we can get it back to 
you. I have already backed up your user profile is 
there anything else you need backed up?
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Bradley Karkanen Jun 16, 2020 01:29 PM 
This was having major issues needs reimaged
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