Service Request Ticket - # 76066

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2020 03:43 PM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121212[Edit Inv] (opens in a new window) Bldg/Room SSC 217
Service Tag Description Apple MacBook Pro 15inch w/ Retina, 2.4GHz Quad i7
Serial No. C02KV09MFFT0 Location Going to PDR

CPU Intel Core i7(2.4GHz quad, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office for MAC 2011 from P0090635, Adobe CS6 Design&Web Prem from P0090635

Wireless NIC 28:CF:E9:1A:5F:A9


Bluetooth NIC 28:CF:E9:1A:5F:AA

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jul 29, 2020 01:09 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Megan Thibeault Jul 29, 2020 01:08 PM 
Task reassigned to Peter Puettmann.
 Add Attachment
Megan Thibeault Jul 29, 2020 01:08 PM 
Sophos shows it happy now
 Add Attachment
Peter Puettmann Jul 21, 2020 02:05 PM 
****This is an outgoing email****
Hi Denise,

It looks like the Sophos Central software on the computer W#20121212[Edit Inv] has missed two updates. I noticed this was a laptop so i was wondering if it was on campus or possibly with you at home? Id like to schedule a time to take a look at it to ensure that Sophos is working correctly and protecting your computer. 

We are open 8am-5pm for appointments and accept walk-ins from 9am-12pm. I can also come to you in your office. Let me know what works, have a great day! 

--Peter P, UCS Student Tech
Add Attachment
Public
Peter Puettmann Jul 21, 2020 01:03 PM 
noted
Add Attachment
Megan Thibeault Jul 21, 2020 10:00 AM 
Still not happy
 Add Attachment
Megan Thibeault Jun 17, 2020 03:43 PM 
****This is an email****
What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20121212

User associated with device: W20121212\visuanod

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.
 Add Attachment