Service Request Ticket

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Service Request Information

CONTACT	Name	Dukes, Gary	Date	Jun 17, 2020 03:44 PM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180613 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 27-inch iMac with Retina 5K Display #Z0TP
	Serial No.	D25Y406PJ1GN	Location	PDR
	CPU	3.4GHz Quad-Core Intel Core i5
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktop Ed Office 201* for MAC XXXX2018007938;
	Wired NIC	68:FE:F7:08:43:85
	Wireless NIC	18:81:0E:E0:49:88
	Bluetooth NIC	18:81:0E:E0:49:89

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 18, 2020 09:08 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Jun 18, 2020 09:08 AM	We could not locate the file on his email, but we did find the local copy on his HD and removed it. It was from March 2018.	Add Attachment
Megan Thibeault	Jun 18, 2020 08:12 AM	Task reassigned to John Rushing.	Add Attachment
Bradley Karkanen	Jun 17, 2020 04:12 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Bradley Karkanen	Jun 17, 2020 03:55 PM	**This is an outgoing email** Hi Gary, I need some additional information regarding service request #76067 Description: Sophos Alert Is there a good time for me to stop by and take a look at your iMac. It looks like Sophos detected a sketchy email attachment in your Mac Mail folder probably from a spam email. Just want to make sure things are clean.	Add Attachment Public
Bradley Karkanen	Jun 17, 2020 03:51 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Jun 17, 2020 03:44 PM	**This is an email** What happened: We could not clean up a threat. Where it happened: W20180613 Path: /Users/dukesg/Library/Mail/V6/F177B2E2-876E-4BB7-B9D5-5675F8C05528/[Gmail].mbox/All Mail.mbox/CF40934B-6C84-4286-85F3-8FCB2CD3B520/Data/0/4/Attachments/40446/2/Business Proposal.html What was detected: Mal/Phish-A User associated with device: W20180613\dukesg How severe it is: High What Sophos has done so far: We attempted to clean up (unless the threat is on a Linux computer). What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the threat alert. Click on the threat name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the threat manually.	Add Attachment