Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Jun 17, 2020 03:47 PM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190689 (opens in a new window)	Bldg/Room	PS SUV Patrol Vechicle
	Service Tag	2XNKTG2	Description	Dell Latitude 5420 Rugged laptop Accidental Damage
	Serial No.	2XNKTG2	Location	laptop for Charger Patrol car
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	54:B2:03:94:C1:FD
	Wireless NIC	40:74:E0:C2:34:31

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jul 30, 2020 10:16 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Jul 30, 2020 10:16 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Jul 30, 2020 10:16 AM	Good to go!	Add Attachment
Megan Thibeault	Jul 29, 2020 01:08 PM	Tried updating this online, will check back.	Add Attachment
Peter Puettmann	Jul 21, 2020 03:23 PM	couldnt get very far. sophos isnt helpful and the protection wouldnt turn off	Add Attachment
Peter Puettmann	Jul 21, 2020 01:05 PM	noted	Add Attachment
Megan Thibeault	Jul 21, 2020 10:00 AM	Still not happy	Add Attachment
Megan Thibeault	Jun 17, 2020 03:47 PM	**This is an email** What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20190689 User associated with device: MASH\binnellb How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment