Service Request Ticket - # 76081

Service Request Information

CONTACT Name ONeill, Sean   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 24, 2020 10:35 AM
Department Library & Media Services Phone 88818
Location Email oneills@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141168[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag BRTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BRTHV42 Location Storage

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old cpu W#20101468 SR59586 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015; TRANSFFERED to new CPU W#20141168 SR59586 MAR2016: Adobe DreamWeaver CS5.5 WIN from P008187; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017

Wired NIC 98:90:96:D5:7F:3F

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jul 21, 2020 10:01 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Jul 21, 2020 10:01 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Jul 21, 2020 10:01 AM 
Happy in sophos, closing this out
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Megan Thibeault Jun 24, 2020 10:36 AM 
****This is an email****
This one needs an update.
Please have whoever looks at it also run some scans :)
Thanks,

Michael
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Megan Thibeault Jun 24, 2020 10:35 AM 
****This is an email****
What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20141168

User associated with device: MASH\oneills

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.
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