Service Request Ticket - # 76087

Service Request Information

CONTACT Name Walker, Kellen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 25, 2020 02:04 PM
Department Athletics Phone 88448
Location Email walkerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191092[Edit Inv] (opens in a new window) Bldg/Room RWEC 221
Service Tag BXTQNW2 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. BXTQNW2 Location Kenfield, Yuliana

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 2C:EA:7F:25:20:D5


Wireless NIC 74:D8:3E:18:92:BE

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jul 14, 2020 10:34 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Jul 14, 2020 10:34 AM 
Status changed from (4) On Hold to (1) Pending
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Bradley Karkanen Jul 14, 2020 10:34 AM 
This ticket was a mistake and has been cancelled.
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Joanie Kinnaman Jun 29, 2020 03:05 PM 
Status changed from (1) Pending to (4) On Hold
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Joanie Kinnaman Jun 29, 2020 03:05 PM 
Status changed from (4) On Hold to (1) Pending
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Joanie Kinnaman Jun 29, 2020 03:05 PM 
sadly Kellen wanted a desktop, not a laptop!
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Joanie Kinnaman Jun 29, 2020 03:04 PM 
Status changed from (6) Ready to Deliver to (4) On Hold
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Bradley Karkanen Jun 29, 2020 09:43 AM 
Task reassigned to Bradley Karkanen.
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Bradley Karkanen Jun 29, 2020 09:43 AM 
****This is an email****
Hi Bradley,

I had been talking with Scott Killip about 
replacing our desktops, is this part of that 
order?

I could do anytime tomorrow afternoon or 
Wednesday morning if it is that order.

Thanks
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Bradley Karkanen Jun 29, 2020 08:44 AM 
****This is an outgoing email****
Hi Kellen,

I need some additional information regarding 
service request #76087

Description: NEW EQUIP SETUP: Deliver Dell 
Latitude 5300 laptop(i7-8665U, 4core 1.9GHz) to 
New PE 217

When is a good time for us to deliver your new 
laptop?
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Public
Bradley Karkanen Jun 29, 2020 08:43 AM 
Back on new Equip shelf
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Bradley Karkanen Jun 29, 2020 08:43 AM 
Task reassigned to UCS Tech.
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Bradley Karkanen Jun 29, 2020 08:43 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Bradley Karkanen Jun 25, 2020 03:49 PM 
This is on the standup desk imaging. I unboxed and 
stickered it.
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Joanie Kinnaman Jun 25, 2020 02:04 PM 
replacing W#20090727[Edit Inv] this goes to Kellen Walker, 
Head Baseball Coach
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