Service Request Ticket - # 76089

Service Request Ticket - # 76089

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Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Jun 25, 2020 02:24 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191094 (opens in a new window)	Bldg/Room	WUC 143
	Service Tag	HXTQNW2	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	HXTQNW2	Location	Student Engagment ID Card laptop
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:D8:3E:18:A0:B0
	Wireless NIC	2C:EA:7F:25:26:7F

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	May 06, 2021 09:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	May 06, 2021 09:30 AM	This has been delivered.	Add Attachment
Katherine Reynoso	May 05, 2021 02:14 PM	Finally has Asure ID!	Add Attachment
Katherine Reynoso	Jan 04, 2021 02:44 PM	**This is an email** Hello, This laptop is replacing the AV laptop. It's located in room 143, it looks like it was used for the projectors. I'm not sure if that specific laptop required special software, or if it could be swapped out. Sorry for the delay, I wasn't in the office during the holidays. Thank You, Katherine	Add Attachment
Lourdes Salazar	Dec 21, 2020 04:08 PM	**This is an email** Hi Katherine, I guess I have a couple questions on this as well. What laptop was this replacing? If it was a laptop that we use to make student ID cards on, then Assure ID software needs to be loaded and tested on it. Usually John Rushing has helped with this to make sure that the correct version is loaded and that it connects with an ID card printer as well. I am only in the office once a week or so due to furlough, but do check my emails when working remotely. I had a note from a student staff member at the Information Desk from last week that indicated UCS had been trying to contact me. But, I didn't see anything until this email. Sorry about that. Chelsee	Add Attachment
Katherine Reynoso	Dec 16, 2020 02:32 PM	**This is an outgoing email** Hi Chelsee, I need some additional information regarding service request #76089 Description: NEW EQUIP SETUP: Deliver Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz) to Werner Univ Center 143 I'm Katherine with UCS. We finished the replacement for an AV Student ID Card laptop. Is there any additional software that is required for this computer? If not, I would like to proceed in setting up this laptop. Let me know if you any preferred dates or times where you would like me to do this. If you have any questions feel free to contact me or our front office at 503-838-8925. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Dec 16, 2020 02:00 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Peter Puettmann	Jun 30, 2020 02:09 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jun 30, 2020 02:09 PM	**This is an outgoing email** Hi Chelsee, I need some additional information regarding service request #76089 Description: NEW EQUIP SETUP: Deliver Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz) to Werner Univ Center 143 When would be a good time for this to be set up? Its all ready to go and we can deliver to you Mon-Fri 8am-5pm. Youre welcome to reply to this email or contact the Help Desk by calling 503-838-8925 or ucshelpdesk@wou.edu --Peter P. UCS Student Tech	Add Attachment Public
Bradley Karkanen	Jun 25, 2020 03:50 PM	This is on the standup desk imaging. I unboxed and stickered it.	Add Attachment
Joanie Kinnaman	Jun 25, 2020 02:24 PM	replacing W#20140563	Add Attachment