Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Kathy	Date	Jun 25, 2020 02:52 PM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181459 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2FFKJT2	Description	Dell Latitude 5300 laptop(i5-8365U, 1.6GHZ quad)
	Serial No.	2FFKJT2	Location	PDR
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:54:E8:00:F9:13
	Wireless NIC	3C:F0:11:CD:19:F5

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 21, 2020 09:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Scott Killip	Jul 08, 2020 02:30 PM	Task reassigned to Peter Puettmann.	Add Attachment
Scott Killip	Jul 08, 2020 02:30 PM	Thanks Peter.	Add Attachment
Peter Puettmann	Jun 30, 2020 02:55 PM	Task reassigned to Scott Killip.	Add Attachment
Peter Puettmann	Jun 30, 2020 02:55 PM	I dont think this is under IFC. Kathy was unaware about new computers	Add Attachment
Peter Puettmann	Jun 30, 2020 02:13 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jun 30, 2020 02:13 PM	**This is an outgoing email** Hi Kathy, I need some additional information regarding service request #76093 Description: NEW EQUIP SETUP: Deliver Dell Latitude 5300 laptop(i5-8365U, 1.6GHZ quad) When would be a good time for this to be set up? Its all ready to go and we can deliver to you Mon-Fri 8am-5pm. Youre welcome to reply to this email or contact the Help Desk by calling 503-838-8925 or ucshelpdesk@wou.edu --Peter P. UCS Student Tech	Add Attachment Public
Joanie Kinnaman	Jun 25, 2020 02:52 PM	replacing W#20050981	Add Attachment