Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Jun 25, 2020 03:00 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190704 (opens in a new window)	Bldg/Room	WUC 231
	Service Tag	4DBXH03	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4DBXH03	Location	Brian Kauffman, WCPI
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:82:06:19

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 07, 2021 03:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 07, 2021 03:14 PM	this is all done.	Add Attachment
Peter Puettmann	Dec 16, 2020 02:05 PM	Optiplex in place, need to replace monitor.	Add Attachment
Peter Puettmann	Dec 16, 2020 02:05 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Jun 30, 2020 02:14 PM	**This is an outgoing email** Hi Chelsee, I need some additional information regarding service request #76094 Description: NEW EQUIP SETUP: Deliver OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz) When would be a good time for this to be set up? Its all ready to go and we can deliver to you Mon-Fri 8am-5pm. Youre welcome to reply to this email or contact the Help Desk by calling 503-838-8925 or ucshelpdesk@wou.edu --Peter P. UCS Student Tech	Add Attachment Public
Peter Puettmann	Jun 30, 2020 02:14 PM	Task reassigned to UCS Tech.	Add Attachment
Joanie Kinnaman	Jun 25, 2020 03:00 PM	new monitor W#20190717 and replacing W#20130484	Add Attachment