Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jun 25, 2020 04:29 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191080 (opens in a new window)	Bldg/Room	TODD 344
	Service Tag	48XQNW2	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	48XQNW2	Location	replaces secondary laptop W#20130451 Ethan McMahan
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	2C:EA:7F:25:20:FB
	Wireless NIC	74:D8:3E:1E:25:58

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 14, 2021 11:22 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Jul 14, 2021 11:22 AM	computer looks fine and was named correctly	Add Attachment
Lauryn Aronson	Jul 13, 2021 09:49 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jul 13, 2021 09:49 AM	bringing in tomorrow going to drop it off around 11 and pick it up between 12:15 and 12:30	Add Attachment
Lauryn Aronson	Jul 13, 2021 08:50 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 13, 2021 08:50 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jul 13, 2021 08:50 AM	sent an email to ethan mcmahan not sure where the laptop is; this sr ticket says itc009 but i didn't see it (though i could have missed it); the laptop may be in todd344?	Add Attachment
Bradley Karkanen	Jun 25, 2020 04:29 PM	This is named wrong.	Add Attachment