Service Request Ticket - # 76100

Service Request Information

CONTACT Name Ellis, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2020 08:07 AM
Department University Computing Solutions Phone 88629
Location Email ellism@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160099[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch w/ Retina 5K display #Z0SD
Serial No. D25S40TJGQ18 Location PDR

CPU Intel Core i7(4.0GHz quad)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;

Wired NIC A8:60:B6:03:38:97


Wireless NIC 28:F0:76:4A:79:48


Bluetooth NIC 28:F0:76:4A:79:49

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jul 21, 2020 02:07 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jul 21, 2020 02:07 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Jul 21, 2020 02:07 PM 
all good
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Peter Puettmann Jul 21, 2020 01:14 PM 
noted
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Megan Thibeault Jul 21, 2020 10:01 AM 
Still not happy
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Megan Thibeault Jun 30, 2020 08:07 AM 
****This is an email****
What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20160099

User associated with device: W20160099\vmendez18

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.
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