Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Jun 30, 2020 08:08 AM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181356 (opens in a new window)	Bldg/Room	SHCC 220
	Service Tag	GY9SDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	GY9SDW2	Location	Health ED workroom
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E8:05:1E

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Jul 21, 2022 02:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Jul 21, 2022 02:11 PM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	Jul 21, 2022 02:11 PM	re-imaged the computer and got everything updated. Should be fine now	Add Attachment
Lauryn Aronson	Jul 20, 2022 10:02 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 20, 2022 10:01 AM	went over, computer doing automatic repair thing. brought computer back to office to reimage. worker at the shcc said they hadn't used the computers (there are four) in that room in years. will check sophos when computer is reimaged.	Add Attachment
Michael Ellis	Dec 23, 2021 01:47 PM	Hasn't been seen in a year.	Add Attachment
Megan Thibeault	Jul 29, 2020 01:07 PM	Tried updating this online, will check back.	Add Attachment
Peter Puettmann	Jul 21, 2020 01:17 PM	noted	Add Attachment
Megan Thibeault	Jul 21, 2020 10:02 AM	Still not happy	Add Attachment
Megan Thibeault	Jun 30, 2020 08:08 AM	**This is an email** What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20181356 User associated with device: MASH\dmeadows16 How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment