Service Request Ticket - # 76103

Service Request Information

CONTACT Name Boyson, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2020 11:38 AM
Department Behavioral Sciences Division Phone 8987
Location Email boysont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170533[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02W36XTHV29 Location parts pile

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552;

Wireless NIC 8C:85:90:A8:7E:8F


Bluetooth NIC 8C:85:90:AC:1E:1A

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 19, 2020 10:01 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 19, 2020 10:00 AM 
Paul was able to confirm that it was last 
connected (wifi) in Old ED on Oct 15th.
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Alix Karkanen Oct 01, 2020 02:29 PM 
Did tracy ever get her laptop back? the loaner has 
been at the desk for months now. I'm gonna image 
it and put it back
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John Rushing Jul 14, 2020 01:53 PM 
Box arrived, Bradley boxed it up and sent it to 
Apple.
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John Rushing Jun 30, 2020 11:38 AM 
Her laptop is on my desk.
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John Rushing Jun 30, 2020 11:38 AM 
The OS needs reinstalled.  The fan continuously 
runs.  Everything is backed off and she is using 
the loaner W20140357.
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