Service Request Ticket

Service Request Information

CONTACT	Name	Macias, Emmanuel	Date	Jul 01, 2020 10:16 AM
	Department	VP Student Affairs	Phone	88423
	Location		Email	maciase@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191085 (opens in a new window)	Bldg/Room	WUC
	Service Tag		Description	Apple 13in MacBook Pro Touch Bar SpcGry #Z0Z1
	Serial No.	C02CV3CZP3YV	Location	Paula Taylor
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	3C:22:FB:AA:72:63
	Bluetooth NIC	3C:22:FB:C8:16:E9

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	smagee15@wou.edu	88925

Entered by	Date	Memo
Stephanie Magee			Email Public
Entered by	Date	Memo
Stephanie Magee	Sep 23, 2020 02:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Sep 23, 2020 02:16 PM	picked up	Add Attachment
Stephanie Magee	Sep 23, 2020 11:53 AM	For NJ, ASWOU president, he will stop by in the afternoon for it. Printers and admin rights may be needed	Add Attachment
Stephanie Magee	Sep 23, 2020 11:47 AM	Task reassigned to Stephanie Magee.	Add Attachment
Stephanie Magee	Sep 23, 2020 11:47 AM	updated, software downloaded. Done	Add Attachment
Stephanie Magee	Sep 23, 2020 11:39 AM	sticked	Add Attachment
Stephanie Magee	Sep 23, 2020 11:03 AM	for ASWOU	Add Attachment
Stephanie Magee	Sep 21, 2020 08:12 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Sep 02, 2020 11:56 AM	Started flickering	Add Attachment
Stephanie Magee	Sep 02, 2020 11:42 AM	Sticked on back counter	Add Attachment
Peter Puettmann	Sep 02, 2020 11:34 AM	Steph is setting it up on back desk	Add Attachment
Peter Puettmann	Sep 02, 2020 11:34 AM	Task reassigned to Stephanie Magee.	Add Attachment
Joanie Kinnaman	Jul 01, 2020 10:16 AM	Emmanuel is the contact for ASWOU this is replacing W#20110310	Add Attachment