Service Request Ticket

Service Request Information

CONTACT	Name	Vargas, Anna	Date	Jul 01, 2020 02:47 PM
	Department	Registrar’s Office	Phone	88932
	Location		Email	vargasa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190857 (opens in a new window)	Bldg/Room	AD 106
	Service Tag	2V9RYY2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	2V9RYY2	Location	Anna Vargas, Associate Registrar
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; PL/SQL Developer license(v.13 FEB2020) VISA2019009667;
	Wireless NIC	4C:1D:96:9A:7F:4A
	Bluetooth NIC	4C:1D:96:9A:7F:4E
	AUX NIC	98:E7:43:CE:F4:6F

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jul 09, 2020 12:18 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Jul 09, 2020 12:18 PM	IS WORK VERY GOOD NOW	Add Attachment
Megan Thibeault	Jul 09, 2020 09:36 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 09, 2020 09:36 AM	Can you contact this user, sounds like its fixed?	Add Attachment
John Rushing	Jul 01, 2020 02:52 PM	W20140327 is the loaner she has	Add Attachment
John Rushing	Jul 01, 2020 02:49 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Jul 01, 2020 02:49 PM	Camera tested, it comes up in several application and has stayed on for over 3 hours.	Add Attachment
John Rushing	Jul 01, 2020 02:48 PM	Camera replaced by Dell Dispatch Number: 730181390.	Add Attachment
John Rushing	Jul 01, 2020 02:47 PM	The camera comes on intermittently and then goes out. Some times it will light up but nothing will show when running the Camera app.	Add Attachment