Service Request Ticket - # 76111

Service Request Ticket - # 76111

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Service Request Information

CONTACT	Name	Vala-Haynes, Emily	Date	Jul 01, 2020 03:27 PM
	Department	Health & Exercise Science	Phone	89256
	Location		Email	valahaynese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191101 (opens in a new window)	Bldg/Room	RWEC 225
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray # Z0Z1
	Serial No.	C02CV3CYP3YV	Location	Emily Vala-Haynes
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	3C:22:FB:CC:0F:4E
	Bluetooth NIC	3C:22:FB:C0:D0:F3

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jul 08, 2020 08:39 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Bradley Karkanen	Jul 08, 2020 08:39 AM	She came in and got this yesterday.	Add Attachment
Bradley Karkanen	Jul 06, 2020 11:57 AM	Priority changed from (4) Moderate Priority to (2) High Priority.	Add Attachment
Bradley Karkanen	Jul 06, 2020 11:23 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Jul 06, 2020 11:23 AM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Bradley Karkanen	Jul 06, 2020 11:22 AM	**This is an email** Hello, I will be in my office from 12-4pm today. I have a meeting from 1:30-3pm, so it would be great if someone could come by either before or after that. I'm also happy to meet the person outside my building. I'll be in tomorrow as well if that's easier. Best, Emily	Add Attachment
Bradley Karkanen	Jul 06, 2020 10:35 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jul 06, 2020 10:35 AM	**This is an outgoing email** Hi Emily, I need some additional information regarding service request #76111 Description: NEW EQUIP SETUP: Deliver Apple 13- inch MacBook Pro with Touch Bar - Space Gray # Z0Z1 to RWEC 225 When is a good time for us to deliver your new laptop?	Add Attachment Public
Bradley Karkanen	Jul 06, 2020 10:35 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jul 06, 2020 10:35 AM	This is imaged and ready to go it is back on the New equip shelf.	Add Attachment
Joanie Kinnaman	Jul 01, 2020 03:27 PM	comes with a case. Also on the counter in ITC008	Add Attachment