Service Request Ticket - # 76116

Service Request Information

CONTACT Name Behmard, Hamid   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 07, 2020 01:35 PM
Department Mathematics Phone 88869
Location Email behmarh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140673[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 11-inch #Z0RK
Serial No. C02PP0QBGFWK Location PDR 2023 Giveaway

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software SHARED WITH iMac desktop W#20120654:MS Office 2011 Std for MAC from P0088808

Wireless NIC 98:E0:D9:AB:EE:DB


Bluetooth NIC 98:E0:D9:AB:EE:DC

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jul 21, 2020 10:02 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Jul 21, 2020 10:02 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Jul 21, 2020 10:02 AM 
Happy in sophos, closing this ticket out.
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Megan Thibeault Jul 07, 2020 01:35 PM 
****This is an email****
What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20140673

User associated with device: W20140673\behmarh

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.
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