Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Jul 09, 2020 09:48 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130891 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43G8V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; Adobe CC20**(NAMED USER)Christopher Mansayon subscription MAY2018 Order#10531;
	Wired NIC	34:17:EB:A6:92:EE

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 09, 2021 10:15 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Jul 09, 2021 10:15 AM	delivered	Add Attachment
Lauryn Aronson	Jul 07, 2021 04:24 PM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jul 07, 2021 04:12 PM	double checking what he wants me to do, will probably drop off on fri	Add Attachment
Lauryn Aronson	Jul 07, 2021 04:11 PM	**email** I will be in the office this Friday, but don't feel like I need to be there when it's installed. If somebody wants to just drop it off when convenient, that's fine for me.	Add Attachment
Lauryn Aronson	Jul 06, 2021 02:06 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jul 06, 2021 02:06 PM	finished updating, waiting for response	Add Attachment
Lauryn Aronson	Jul 06, 2021 10:19 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 06, 2021 10:19 AM	**This is an outgoing email** Hi Christopher, We were just following up with you regarding a service request that we have for you. (#76118) Description: Dead HD We have your computer ready. Would you like to pick it up or have it delivered, and when would be a good time for you? Thanks, Lauryn Aronson	Add Attachment Public
Peter Puettmann	Jun 29, 2021 04:12 PM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Jun 29, 2021 11:55 AM	not sure where system is or if he even needs it back	Add Attachment
Alix Karkanen	Sep 22, 2020 02:12 PM	this is still sitting on the front desk	Add Attachment
Peter Puettmann	Jul 31, 2020 04:09 PM	not a good day for delivery	Add Attachment
Peter Puettmann	Jul 31, 2020 08:38 AM	chris doesnt usually get in until after 9	Add Attachment
Peter Puettmann	Jul 31, 2020 08:37 AM	please call this user today peter and try to get it back to them!	Add Attachment
Peter Puettmann	Jul 21, 2020 09:04 AM	**This is an outgoing email** Hi Christopher, I need some additional information regarding service request #76118 Description: Dead Hard Drive I have been attempting to get the files off Hard Drive which died but have been unsuccesful. I replaced the broken HD with a working one and now youre computer is back up and running. I should be ready for delivery after 12 today! Let me know what times/days work for you to deliver this back. Have a great day! --Peter P.	Add Attachment Public
Peter Puettmann	Jul 10, 2020 03:07 PM	replaced HD. imaging now. Hopefully we can get some stuff off the old one	Add Attachment
Megan Thibeault	Jul 09, 2020 09:48 AM	Chris just called in with a dead hard drive. Can you take him a loaner?	Add Attachment