Service Request Ticket - # 76119

Service Request Ticket - # 76119

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Service Request Information

CONTACT	Name	Landon-Hays, Melanie	Date	Jul 09, 2020 04:15 PM
	Department	College of Education	Phone	89223
	Location		Email	haysm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191086 (opens in a new window)	Bldg/Room	RWEC 123
	Service Tag		Description	Apple 13in MacBook Pro Touch Bar SpcGry #Z0Z1
	Serial No.	02CR4Q3P3YV	Location	Landon-Hays, Melanie
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	3C:22:FB:BA:1D:69
	Bluetooth NIC	3C:22:FB:BA:25:1F

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Aug 06, 2020 11:00 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Aug 06, 2020 11:00 AM	she got it! got to hold her computer for 2 weeks	Add Attachment
Peter Puettmann	Aug 03, 2020 08:20 AM	10:30am	Add Attachment
Peter Puettmann	Jul 31, 2020 08:26 AM	i believe she is coming at 10am	Add Attachment
Peter Puettmann	Jul 28, 2020 09:09 AM	**This is an outgoing email** Hi Melanie, I need some additional information regarding service request #76119 Description: NEW EQUIP SETUP: Deliver Apple MacBook Air 13.3 #Z0RJ to RWEC 123 When would be a good time to deliver this to you? I can deliver it anytime between 8am-5pm, Monday thru Thursday. Of course if you are working from off-campus, you're welcome to just stop in to our office and we can give it to you there. Let me know what works, have a great day! --Peter P. UCS Student Tech	Add Attachment Public
John Rushing	Jul 24, 2020 04:45 PM	Task reassigned to Peter Puettmann.	Add Attachment
John Rushing	Jul 24, 2020 04:45 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Jul 24, 2020 04:45 PM	There was no dongle or dock for Ethernet. We will need to check with Joanie on this.	Add Attachment
John Rushing	Jul 24, 2020 04:43 PM	It is located in ITC 008 on the desk ready for delivery. Will need Admin rights, Printers, WiFi and such setup once the user logins in hardwired.	Add Attachment
John Rushing	Jul 24, 2020 04:42 PM	Computer is imaged, and has MS Office, Adobe Acrobat Pro, Zoom installed.	Add Attachment
Megan Thibeault	Jul 23, 2020 04:46 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jul 23, 2020 04:46 PM	John, can you image this Friday or Monday so Peter can setup for delivery next week?	Add Attachment
Joanie Kinnaman	Jul 22, 2020 02:30 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joanie Kinnaman	Jul 09, 2020 04:15 PM	this is replacing W#20141271	Add Attachment