Service Request Ticket - # 76124

Service Request Information

CONTACT Name Camarillo, Earlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 14, 2020 10:02 AM
Department Phone 89350
Location Email camarilloe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161159[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02TTK9AHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; SPSS for MAC v24 from StudentTech Student Tech Campus license(renews yearly in July); EndNote X9 MAC/WIN license VISA2019009322 JULY2019;

Wireless NIC DC:A9:04:90:60:97


Bluetooth NIC DC:A9:04:84:2C:7B

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jul 29, 2020 09:12 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jul 29, 2020 09:12 AM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Jul 29, 2020 09:12 AM 
closing this. ticket continues 

SR#76138
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Scott Killip Jul 21, 2020 03:14 PM 
   Kept seeing blank 'Memo' field ---- doh!
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Scott Killip Jul 21, 2020 03:13 PM 
Suggest Replacement NEW W#20191087[Edit Inv]
Apple 13in MacBook Pro Touch Bar SpcGry #Z0Z1

New Equip.Setup SR#76138
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Public
Scott Killip Jul 21, 2020 03:13 PM 
Suggest Replacement NEW W#20191087[Edit Inv]
Apple 13in MacBook Pro Touch Bar SpcGry #Z0Z1

New Equip.Setup SR#76138
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Scott Killip Jul 21, 2020 03:12 PM 
Task reassigned to New Equip. Setup.
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Scott Killip Jul 21, 2020 03:12 PM 
Suggest Replacement NEW W#20191087[Edit Inv]
Apple 13in MacBook Pro Touch Bar SpcGry #Z0Z1

New Equip.Setup SR#76138
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Megan Thibeault Jul 21, 2020 02:31 PM 
Task reassigned to Scott Killip.
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Megan Thibeault Jul 21, 2020 02:31 PM 
We need a GFA replacement for this MacBook.
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Megan Thibeault Jul 21, 2020 02:30 PM 
sent a follow up email yesterday to Scott and Joanie 
****This is an email****
Hey Team,

Just wanted to follow up on this. I user is asking for a status update.

Thanks,
Megan
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Megan Thibeault Jul 21, 2020 02:30 PM 
****This is an email****
7/14
Great, thank you for the information. 

Scott and Joanie,

SR76124 has been created with the user and the issue happening. Who should I send it to for GFA replacement?

Thanks,
Megan
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Megan Thibeault Jul 14, 2020 01:13 PM 
****This is an email****
Hi Megan:

Yes, the process you used to identify the computer is not recoverable is great.
Next step would be to work up a process with Scott and Joanie to get a replacement from GFA in place.
For this particular instance, they may have one in stock already.

Bill
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Megan Thibeault Jul 14, 2020 01:07 PM 
Emailed BK about this laptop
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Bradley Karkanen Jul 14, 2020 10:05 AM 
Machine is on Megan's desk
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Bradley Karkanen Jul 14, 2020 10:05 AM 
This shuts down randomly while using it even 
when the battery is fully charged. I reimaged 
it to 10.15 and reset the PRAM and SMC. The 
issue persists. The machine is out of warranty 
as of a month ago.
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