Service Request Ticket

Service Request Information

CONTACT	Name	Cooper, Cindy	Date	Jul 16, 2020 03:03 PM
	Department	Financial Aid	Phone	88793
	Location		Email	cooperc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130331 (opens in a new window)	Bldg/Room	WEL
	Service Tag		Description	Xerox Phaser 3320/DNI Printer
	Serial No.	LA2577007	Location	Sergio Chavelas
	Model	3320/DNI	Hostname
	Notes	1200dpi x 1200dpi (B&W), 300sheet(s) Capacity / Legal (8.5 in x 14 in, USB Type B, RJ-45, Wireless / 128MB Installed RAM / 384MB Maximum RAM / 1 Year Warranty, up to 37 ppm and a first-page-out time as fast as 6.5 seconds, duplexing, 80,000 page duty cycle; MAINT: 3320 Fuser Maint Kit, New #3320-Z1 VISA2017006526 SR64216 AUG2017;	Ink/Toner Refill
	Wired NIC	9C:93:4E:21:13:01

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Aug 11, 2020 10:21 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Peter Puettmann	Aug 11, 2020 10:21 AM	fixed!	Add Attachment
Peter Puettmann	Jul 30, 2020 01:18 PM	Replaced roller. gave Roller Renewer to the others. so far no complaints!!	Add Attachment
Peter Puettmann	Jul 28, 2020 08:37 AM	waiting on order	Add Attachment
Megan Thibeault	Jul 22, 2020 11:13 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Jul 22, 2020 11:13 AM	PR#12069	Add Attachment
Megan Thibeault	Jul 22, 2020 10:46 AM	She called back saying its still having issue. Working on a purchase request	Add Attachment
Peter Puettmann	Jul 21, 2020 10:04 AM	went by. fixed it. will be in touch if things go bad again today. will be able to close ticket at 5 if we havnt heard anything	Add Attachment
John Rushing	Jul 21, 2020 08:34 AM	She called today, The issues is with a black tab right in the middle of the paper. She asked if you could knock loud on AD 307 if the FinAide door is closed.	Add Attachment
Megan Thibeault	Jul 16, 2020 03:12 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 16, 2020 03:03 PM	Issue with the roller up front, strip of black causing the paper to catch? Monday between 9am-12pm	Add Attachment