Service Request Ticket

Service Request Information

CONTACT	Name	Habermann, Megan	Date	Jul 20, 2020 04:46 PM
	Department	Student Engagement	Phone	88659
	Location		Email	habermam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170878 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	HZB10N2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	HZB10N2	Location	Loaner\|\| Ready to go, on shelf
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	10:65:30:10:54:29
	Wireless NIC	10:F0:05:EB:36:79
	Bluetooth NIC	10:F0:05:EB:36:7D

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Nov 16, 2020 08:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Nov 16, 2020 08:56 AM	OLD TICKET. The real ticket for this is 76614	Add Attachment
Stephanie Magee	Nov 12, 2020 08:59 AM	coming in 11/13 at 10am	Add Attachment
Peter Puettmann	Jul 30, 2020 02:11 PM	bringing back now. still need to bring back bag	Add Attachment
Peter Puettmann	Jul 30, 2020 01:43 PM	imaged. updates are doing there thing now!	Add Attachment
Peter Puettmann	Jul 28, 2020 04:27 PM	emailed about meeting tomorrow	Add Attachment
John Rushing	Jul 27, 2020 03:50 PM	**This is an email** Megan Habermann 3:47 PM (0 minutes ago) to UCS Hello, I was hoping that this could be scheduled for Wednesday of this week? Thank you Megan	Add Attachment
Peter Puettmann	Jul 20, 2020 04:46 PM	The error code 0x8024500c occurs when the user tries to look for updates https://appuals.com/0x8024500c-try-that-again/	Add Attachment