Service Request Ticket - # 76139

Service Request Information

CONTACT Name Kunda, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 22, 2020 07:57 AM
Department Library & Media Services Phone 88893
Location Email kundas@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140657[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2AYDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298; Snagit 2020 v.20 Ed VISA2019011035 & Camtasia 2020 Education v.20 Upg VISA2019011035 MAY2020;

Wired NIC 98:5A:EB:CC:90:34


Wireless NIC C0:CE:CD:EB:71:C5


Bluetooth NIC C0:CE:CD:EB:71:C6

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 02, 2020 09:43 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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John Rushing Sep 02, 2020 09:43 AM 
Delivered laptop on 9/2/2020
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John Rushing Jul 22, 2020 01:52 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Jul 22, 2020 01:52 PM 
The laptop is ready to pickup, need user to login, 
admin, printers, copy over files from H drive.
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John Rushing Jul 22, 2020 01:51 PM 
OS imaged, installed; Sophos, MS Office, 
Camptasia, Snagit, and Adobe DC
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John Rushing Jul 22, 2020 07:57 AM 
The laptop is running slow, crashes and the 
external monitor stopped working.  I suggested we 
re-image the laptop.  She backed off all her file.
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