Service Request Ticket

Service Request Information

CONTACT	Name	Wright, Ryan	Date	Jul 22, 2020 01:50 PM
	Department	Creative Arts/Theater-Dance	Phone	88861
	Location		Email	wrightr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20191042 (opens in a new window)	Bldg/Room	RA Auditorium
	Service Tag	70L0C53	Description	Dell OptiPlex XE3 SFF (i5-8500, 128GB SSD)
	Serial No.	70L0C53	Location	RICE Auditorium video Monitoring System, R. Wright
	CPU	Intel Core i5-8500( 6 cores/9MB/6T up to 4.1GHz/65W)
	OS	Windows 10 Pro, 64 bit	Software

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 29, 2020 11:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 29, 2020 11:08 AM	delivered! all set	Add Attachment
Stephanie Magee	Sep 28, 2020 08:53 AM	meet Ryan in RICE for location on Tuesday at 10am	Add Attachment
Stephanie Magee	Sep 28, 2020 08:44 AM	10 am monday or 10 am tuesday, which works better?	Add Attachment
Stephanie Magee	Sep 23, 2020 03:15 PM	emailed	Add Attachment
Stephanie Magee	Sep 23, 2020 03:00 PM	Imaged and updated, ready to go	Add Attachment
Stephanie Magee	Sep 21, 2020 08:13 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Sep 02, 2020 11:57 AM	Failed, john is helping fix	Add Attachment
Stephanie Magee	Sep 02, 2020 11:35 AM	Imaging on back counter	Add Attachment
Peter Puettmann	Sep 02, 2020 11:28 AM	Task reassigned to Stephanie Magee.	Add Attachment
Peter Puettmann	Sep 02, 2020 11:28 AM	ram installed. Steph is setting up on desk.	Add Attachment
Joanie Kinnaman	Jul 22, 2020 01:50 PM	There is additional RAM attached to this box. I set this box over on the opposite side of Michael's desk	Add Attachment