Service Request Ticket - # 76142

Service Request Ticket - # 76142

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Service Request Information

CONTACT	Name	Scott, Karen	Date	Jul 23, 2020 07:58 AM
	Department	Humanities Division	Phone	88906
	Location		Email	scottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161003 (opens in a new window)	Bldg/Room	BELL 123
	Service Tag	152ZKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	152ZKH2	Location	Shared Office area
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:0E:AD

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 29, 2021 01:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 29, 2021 01:50 PM	I delivered the computer and brought back 20150441	Add Attachment
Katherine Reynoso	Jan 27, 2021 02:48 PM	**This is an outgoing email** Hi Karen, I need some additional information regarding service request #76142 Description: Computer running slow, reimage needed I'm Katherine with UCS. I was the person who came by a few days ago to help with your computer. I found the computer I mentioned, it was a Humanities Student worker station. It was having issues, so we reimaged it. I'm going to make sure it's up-to- date, but I would like to meet Friday at 1:15PM. I will deliver this computer, and help with Hickerson's computer. Let me know if you would prefer a different time, I have an option schedule right now. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Jan 27, 2021 02:44 PM	Contact changed from Kimberly Erickson to Karen Bednarowski.	Add Attachment
Katherine Reynoso	Jan 27, 2021 02:43 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Peter Puettmann	Jul 30, 2020 01:34 PM	i imaged it. should be done now. have another task with Karen so i will be coordinating the two. Wednesday will be the next day i will be in to look at this.	Add Attachment
Peter Puettmann	Jul 28, 2020 08:34 AM	THIS IS AN EMAIL Hey Karen, I need to get access to Kimberly Eriksons computer so i can reimage it for her. Paula requested that we do this. When can we schedule a time for us to meet so you can give me access to her office (i am assuming you are the right person to contact). My furlough days are Friday so Monday thru Thursday would be the best times to schedule. Let me know and have a great day! -- --Peter P, UCS Student Tech	Add Attachment
Megan Thibeault	Jul 23, 2020 12:55 PM	**This is an email** Thank you all for your help on this. Kimberly Erickson does all our web and design work. I jumped on her computer to print something out and was blown away by how incredibly slow it was. Thank you, thank you, thank you. Paula Paula K. Baldwin, PhD	Add Attachment
Megan Thibeault	Jul 23, 2020 08:00 AM	**This is an email** Thank you for your email. I am currently out of the office for the summer. I will be returning Sept 15. If you need any help, you may contact Karen Bednarowski at Bednarowskik@wou.edu. Have a good day! Kimberly Erickson	Add Attachment
Megan Thibeault	Jul 23, 2020 07:59 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Jul 23, 2020 07:59 AM	**This is an email** Peter, Can you work on getting ahold of Karen or Kimberly Erickson? I would like us to try a reimage on this station first since it went out of warranty last month and shouldn't need replacing. Have her back up her files and prep a loaner if needed. I'll create a ticket too. Thanks, Megan	Add Attachment
Megan Thibeault	Jul 23, 2020 07:58 AM	**This is an email** Bill, We will check this station out and let you know what we find out. Thanks, Megan	Add Attachment
Megan Thibeault	Jul 23, 2020 07:58 AM	**This is an email** Hi Megan: I would like to replace this computer if possible. It is out of warranty and is apparently not working well. If it isn't malware or a virus slowing it down, please let Scott know that we would like it replaced with a GFA. Thank you, Bill	Add Attachment
Megan Thibeault	Jul 23, 2020 07:58 AM	**This is an email** Bill, I hope this email finds you well. Things are crazy, but I still want to see if we can speed up Kimberly's computer. She is in the same office space as Karen Bednarowski, but on the other end. She does so much graphic work for us that it seems a shame that her computer operates a glacier-speed. Her number is 20161003. Her pay is so minimal that I do not think that she will be cut, so I would like to move ahead with this, if possible. Lmk what can be done. Paula Paula K. Baldwin, PhD	Add Attachment