Service Request Ticket - # 76151

Service Request Ticket - # 76151

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Service Request Information

CONTACT	Name	Hedgepeth, Sandra	Date	Jul 29, 2020 10:23 AM
	Department	Creative Arts/Theater-Dance	Phone	88739
	Location		Email	hedgepes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190421 (opens in a new window)	Bldg/Room	RA 107
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ5Z70L410	Location	Sandy Hedgepeth, Assoc. Professor, Dept Head
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325; Adobe CC Suite NAMED USER [Adobe ID hedgepes@wou.edu];
	Wireless NIC	A4:83:E7:6D:9A:0C
	Bluetooth NIC	A4:83:E7:7B:66:E3

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Tracking

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Aug 18, 2020 11:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Ellis	Aug 18, 2020 11:04 AM	I think I got this fixed :)	Add Attachment
Michael Ellis	Aug 12, 2020 10:10 AM	Email: Sandy, Have you had this issue in the past? Brittany is the only one with experience on this, and she's on LWOP until at least September :( What does this software do? Any info you can provide would be great! Thanks, Michael	Add Attachment
Peter Puettmann	Jul 31, 2020 08:58 AM	Task reassigned to Michael Ellis.	Add Attachment
Peter Puettmann	Jul 31, 2020 08:58 AM	She has a screencast app that she uses and it gets flagged as ransomware. what should we do about this michael?	Add Attachment
Peter Puettmann	Jul 31, 2020 08:58 AM	bundlore thing is cleaned up.	Add Attachment
Peter Puettmann	Jul 31, 2020 08:52 AM	sandy emailed me back and said that the scan came back all good.	Add Attachment
Peter Puettmann	Jul 30, 2020 09:57 AM	**This is an outgoing email** Hi Sandra, I need some additional information regarding service request #76151 Description: [MEDIUM] Alert for Sophos Central [Western Oregon University]: We detected a potentially unwanted application Id like to schedule a time with you to look at your laptop (W#20190421) to make sure that Sophos properly cleaned up and removed the application. My hours for the summer are Monday-Thursday, 8am-12pm/1pm-5pm. Let me know what works best, have a great day. FYI i left you a voicemail as well, no need to call back, responding to this email is fine. Thanks! --Peter P, UCS Lead Student Tech	Add Attachment Public
Megan Thibeault	Jul 29, 2020 10:23 AM	What happened: We detected a potentially unwanted application (PUA) on a computer. PUAs are not malicious but are often considered unsuitable for corporate networks. Where it happened: W20190421 Path: /Volumes/Install/.hidden/Install.command What was detected: Bundlore User associated with device: W20190421\hedgepes How severe it is: Medium What Sophos has done so far: We blocked access to the PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page. Select the PUA alert. To remove the PUA, click Clean up PUA(s). If you want to let it run, click Authorize PUA(s). Authorize PUAs will apply to all your computers, not just the one in this alert.	Add Attachment