Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Jul 29, 2020 10:26 AM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160969 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	1543LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1543LH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER: VSI_RecTrac client
	Wired NIC	50:9A:4C:45:DF:17

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jul 30, 2020 10:15 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Jul 30, 2020 10:15 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Jul 30, 2020 10:15 AM	Good to go!	Add Attachment
Megan Thibeault	Jul 29, 2020 01:06 PM	Tried updating this online, will check back.	Add Attachment
Megan Thibeault	Jul 29, 2020 10:26 AM	What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20160969 User associated with device: W20160969\cr How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment