Service Request Ticket

Service Request Information

CONTACT	Name	Asay, Alyssa	Date	Jul 29, 2020 10:30 AM
	Department	Athletics	Phone	88251
	Location		Email	asaya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171256 (opens in a new window)	Bldg/Room	HWC 122B
	Service Tag	J172RP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	J172RP2	Location	MaryBeth K. Day
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:FB:16

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jul 30, 2020 10:13 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Jul 30, 2020 10:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jul 30, 2020 09:58 AM	Mego said its good!	Add Attachment
Peter Puettmann	Jul 30, 2020 09:57 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 29, 2020 01:04 PM	Tried to update it online, will check back up on it to see if it worked.	Add Attachment
Megan Thibeault	Jul 29, 2020 10:30 AM	**This is an email** What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20171256 User associated with device: MASH\asaya How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment