Service Request Ticket - # 76164

Service Request Ticket - # 76164

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Keen, Jennifer	Date	Aug 03, 2020 02:12 PM
	Department	College of Education	Phone	88052
	Location		Email	keenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191092 (opens in a new window)	Bldg/Room	RWEC 221
	Service Tag	BXTQNW2	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	BXTQNW2	Location	Kenfield, Yuliana
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	2C:EA:7F:25:20:D5
	Wireless NIC	74:D8:3E:18:92:BE

TECHS	Submitted by	Scott Killip	Contact	killips@wou.edu	88151
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 21, 2020 09:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Aug 20, 2020 11:21 AM	Yuliana should be coming by this afternoon to pick up from office.	Add Attachment
Megan Thibeault	Aug 19, 2020 03:57 PM	**This is an email** Hey Jenn, It looks like our tech has imaged it. She could come tomorrow for pick up or next week. We are furloughed on Friday's. Let me know what works best. Thanks,Megan	Add Attachment
Megan Thibeault	Aug 19, 2020 03:56 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Aug 19, 2020 03:56 PM	user wants to come to campus to get this, what is the status?	Add Attachment
Megan Thibeault	Aug 06, 2020 09:13 AM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Peter Puettmann	Aug 03, 2020 04:54 PM	imaging now!	Add Attachment
Megan Thibeault	Aug 03, 2020 04:46 PM	**This is an email** Jenn, The laptop and computer are not ready yet, the ticket was just created for the techs who still have to image them. We will be in contact with you soon once the stations are ready. Thanks, Megan	Add Attachment
Megan Thibeault	Aug 03, 2020 04:46 PM	**This is an email** Hello Scott, No, Yuliana is not on site. I will let her know the laptop is ready and for her to pick up at UCS if that is best? Please know her V# is V00376639. Have a good evening. Jenn	Add Attachment
Scott Killip	Aug 03, 2020 03:43 PM	Priority changed from (2) High Priority to (4) Moderate Priority.	Add Attachment
Scott Killip	Aug 03, 2020 03:43 PM	"As for Yulianna Kenfield her office will not be ready until mid-August, please note that her office number has changed and will now be RWEC 221." per Jennifer Keen (email) 8/3/2020 @2:17pm	Add Attachment
Scott Killip	Aug 03, 2020 02:12 PM	This is for new hire Yuliana Kenfield Yuliana is in RWEC 117.	Add Attachment