Service Request Ticket

Service Request Information

CONTACT	Name	Keen, Jennifer	Date	Aug 03, 2020 02:17 PM
	Department	College of Education	Phone	88052
	Location		Email	keenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190708 (opens in a new window)	Bldg/Room	RWEC 223
	Service Tag	4DCH513	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4DCH513	Location	Lin Wu (pronoun: He)
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:82:07:96

TECHS	Submitted by	Scott Killip	Contact	killips@wou.edu	88151
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 30, 2020 09:10 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Sep 30, 2020 09:10 AM	done	Add Attachment
Peter Puettmann	Sep 29, 2020 09:30 AM	left VM	Add Attachment
Peter Puettmann	Sep 28, 2020 08:18 AM	yes	Add Attachment
Megan Thibeault	Sep 03, 2020 01:39 PM	Is this ready to go?	Add Attachment
Megan Thibeault	Sep 03, 2020 01:39 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Sep 03, 2020 01:39 PM	**This is an email** Hi Megan. Tom Groves is scheduled to come to RWEC to activate ports (phones) next Wednesday, 9/9/20, at 10am. And I was wondering if Lin Wu's desktop is ready, maybe we could schedule that to be delivered next Wednesday around 10:30am. I could meet the student at the front door (west side/Monmouth Ave) of RWEC. Also, in RWEC 223 is Mary Bucy's (retired) MAC that needs to be reimaged and returned to DEL. Thank you so much. Jenn	Add Attachment
Peter Puettmann	Aug 11, 2020 09:12 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Aug 06, 2020 09:13 AM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Peter Puettmann	Aug 03, 2020 04:54 PM	imaging now!	Add Attachment
Scott Killip	Aug 03, 2020 02:18 PM	remember monitor : )	Add Attachment
Scott Killip	Aug 03, 2020 02:17 PM	Lin Wu is in RWEC 223	Add Attachment