Service Request Ticket - # 76167

Service Request Information

CONTACT Name Manoogian, Margaret   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2020 11:07 AM
Department Behavioral Sciences Division Phone 14201
Location Email manoogim@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181460[Edit Inv] (opens in a new window) Bldg/Room TODD 332
Service Tag 1FFKJT2 Description Dell Latitude 5300 laptop(i5-8365U, 1.6GHZ quad)
Serial No. 1FFKJT2 Location Margaret Manoogian, Gerontology Professor

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; TRANSFERRED from 20121213: MAXQDAPlus single-user ED license v.11 from VISA2012003507

Wired NIC E4:54:E8:00:FA:E1


Wireless NIC 3C:F0:11:CD:1A:0E

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 05, 2020 08:30 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Oct 05, 2020 08:30 AM 
done
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Peter Puettmann Sep 29, 2020 09:51 AM 
left vm for availability
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Stephanie Magee Sep 28, 2020 10:12 AM 
called in that her "fixd" computer will not allow 
her to access her work files, even when connected 
to the VPN. 5412310673
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Peter Puettmann Aug 18, 2020 08:07 AM 
Tech came by. fixed webcam and attempted fix on the trackpad. it was sent to dell yesterday in box to get the motherboard replaced
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Peter Puettmann Aug 06, 2020 10:58 AM 
gotta send her computer to Dell
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Peter Puettmann Aug 05, 2020 04:22 PM 
she was given loaner 20151112[Edit Inv]
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Alix Karkanen Aug 05, 2020 02:41 PM 
Priority changed from (3) Priority to (2) High Priority.
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Alix Karkanen Aug 05, 2020 02:41 PM 
Task reassigned to Peter Puettmann.
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Alix Karkanen Aug 05, 2020 11:07 AM 
Margaret dropped off her computer with audio issues and her 
track pad no longer works.
Her camera is also getting darker and darker.

She would like a loaner laptop brought to her before she leaves 
today at three and it needs Max QDA on it
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