Service Request Ticket - # 76169

Service Request Information

CONTACT Name Ryan, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2020 11:43 AM
Department Education & Leadership Phone 88605
Location Email ryanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130557[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334DDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:80:A2


Wireless NIC 60:03:08:EB:DB:8A


Bluetooth NIC 60:03:08:EB:DB:8B

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 21, 2020 09:03 AM 
Status changed from (1) Pending to (5) Completed
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Alix Karkanen Oct 01, 2020 02:41 PM 
left a vm for diane
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Alix Karkanen Oct 01, 2020 02:35 PM 
Im pretty sure that Diane Tarter was using this 
loaner a few days ago? Its been sitting at the 
front desk? Not sure who or where it should be
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Alix Karkanen Sep 23, 2020 09:34 AM 
Task reassigned to Peter Puettmann.
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Alix Karkanen Sep 23, 2020 09:34 AM 
****This is an email****
Hi,

Since I haven’t heard back, I’m following up to 
see what the status is on my laptop. 

Thanks,
Cindy
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Alix Karkanen Aug 05, 2020 11:51 AM 
picked up loaner 20150644[Edit Inv]
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Alix Karkanen Aug 05, 2020 11:44 AM 
phone 928-393-5873
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Alix Karkanen Aug 05, 2020 11:43 AM 
Cindy dropped off a laptop with a broken camera 
and picked up a loaner
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