Service Request Ticket - # 76184

Service Request Information

CONTACT Name West, Beverly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2020 08:45 AM
Department VP Academic Affairs/Provost Phone 88796
Location Email westb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180333[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 252HTQ2 Description Latitude 7390 i7-8650U 13.3in non-touch Display
Serial No. 252HTQ2 Location PDR

CPU Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; [10-2018 TRANSFERRED from W#20130727 SR69603 Adobe Design Prem CS5.5 WIN from P0083671(transferred from W#20070162 6-2012 SR47648)]

Wired NIC E4:B9:7A:2B:C5:11


Wireless NIC 64:5D:86:4A:28:97


Bluetooth NIC 64:5D:86:4A:28:98

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Aug 11, 2020 03:13 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 11, 2020 03:12 PM 
Status changed from (5) Completed to (1) Pending
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Peter Puettmann Aug 11, 2020 03:12 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Aug 11, 2020 03:12 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 11, 2020 03:12 PM 
fixed this with a BIOS udpate
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Megan Thibeault Aug 10, 2020 08:46 AM 
****This is an email****
Bev,
Sorry you are having this issue. It looks like you need an BIOS update to get this fixed. When would be a good time for you to bring your laptop by so a tech can do that for you?
Thanks,Megan
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Megan Thibeault Aug 10, 2020 08:45 AM 
https://www.dell.com/support/article/en-us/sln305777/tpm-option-is-missing-in-the-system-bios-setup-latitude-precision-or-xps?lang=en
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Megan Thibeault Aug 10, 2020 08:45 AM 
****This is an email****
Hi,

My laptop appears to be randomly rebooting and then going to an error message about a TPM device not found (pic below). It will then boot okay if I choose the F1 option.

I don't know what is happening when it reboots, I haven't seen it happen yet - I leave it on (but locked) and then come back later and it is at this error screen. Seems to happen about once a day. I ran the diagnostics - the F5 option - and it didn't find any problems.

The WOU code is 20180333[Edit Inv]

Thanks,

Bev
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