Service Request Ticket - # 76187

Service Request Ticket - # 76187

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Service Request Information

CONTACT	Name	DeVoe, Cinda	Date	Aug 10, 2020 02:44 PM
	Department	College of Liberal Arts and Sciences	Phone	88206
	Location		Email	devoec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190870 (opens in a new window)	Bldg/Room	DFSC 109
	Service Tag	4BW2T13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4BW2T13	Location	Anna Hardin, Biology Department
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:97:D0:A5

TECHS	Submitted by	Scott Killip	Contact	killips@wou.edu	88151
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 22, 2020 08:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 22, 2020 08:15 AM	done	Add Attachment
Peter Puettmann	Aug 20, 2020 11:58 AM	**This is an outgoing email** Hi Cinda, I need some additional information regarding service request #76187 Description: NEW EQUIP SETUP: Deliver OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz) to ANNA HARDIN This computer is ready to be set up. Is Anna Hardin on campus yet? Id prefer to set it up with them there but can do it before they are here. Our hours are Monday-Thursday, 8am-5pm and closed for an hour at lunch (12-1pm). Let me know what works! --Peter P. UCS Lead Student Tech	Add Attachment Public
Stephanie Magee	Aug 19, 2020 08:04 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Aug 11, 2020 03:42 PM	imaged, updated, on back counter	Add Attachment
Peter Puettmann	Aug 11, 2020 09:06 AM	Task reassigned to Stephanie Magee.	Add Attachment
Peter Puettmann	Aug 11, 2020 09:00 AM	Steph this is one of those in the stack thats youre doing.	Add Attachment
Megan Thibeault	Aug 10, 2020 03:07 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Aug 10, 2020 03:07 PM	Can you have Stephanie image this and can you contact Cinda for delivery and setup.	Add Attachment
Scott Killip	Aug 10, 2020 02:44 PM	W#20190870 Dell OptiPlex 7070 PO# UCS2019010438 W#20190891 Dell Monitor PO# UCS2019010438 Old CPU W#20121257 Old Monitor W#20121278	Add Attachment