Service Request Ticket - # 76188

Service Request Information

CONTACT Name Rupp, Katie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2020 04:31 PM
Department Business Services Phone 88291
Location Email ruppk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141205[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2DXMV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 2DXMV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D9:37:E7

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 28, 2020 11:45 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Sep 28, 2020 11:45 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Sep 28, 2020 11:45 AM 
All happy!
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Megan Thibeault Aug 10, 2020 04:31 PM 
****This is an email****
What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20141205

User associated with device: MASH\ruppk

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.
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