Service Request Ticket - # 76191

Service Request Ticket - # 76191

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Service Request Information

CONTACT	Name	Singson, Beeb	Date	Aug 11, 2020 01:58 PM
	Department	Natural Science Division	Phone	89274
	Location		Email	singsonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181058 (opens in a new window)	Bldg/Room	NS 217A
	Service Tag	885RDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	885RDW2	Location	William Schoenfled, Assoc. Professor Earth/PhysSci
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F1:09

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Aug 13, 2020 10:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Aug 13, 2020 10:36 AM	completed	Add Attachment
Megan Thibeault	Aug 11, 2020 02:49 PM	**This is an email** Beeb, Our desktops don't have wifi in them, only ethernet. I will have a tech put a local account on it but using ".\username" locally logs you in without a network connection. I will update the ticket with this information. SR 76191 Thanks, Megan	Add Attachment
Megan Thibeault	Aug 11, 2020 02:47 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Aug 11, 2020 02:47 PM	**This is an email** Hi Megan, The reason for the local account is because he is not sure if he will have a hard line connection to the internet. If it is wifi capable, then there will be no problem. He would need it done as soon as possible because he will have a hard of hearing student in PH201 so every video he will produce will need to be captioned. He needs to start now in order for ODS to complete it on time. Thanks	Add Attachment
Megan Thibeault	Aug 11, 2020 01:59 PM	**This is an email** Hi Megan, The WOU#s for monitors are 20181104 and 20141029. I will ask about the local account and get back to you asap. Thanks Best, Beeb	Add Attachment
Megan Thibeault	Aug 11, 2020 01:59 PM	**This is an email** Beeb, When does this need to be completed? Is there a reason he needs a local account? When off-campus he can still log in with his account using ".\username" Thanks, Megan	Add Attachment
Megan Thibeault	Aug 11, 2020 01:58 PM	**This is an email** Hi Megan and UCS Team, I have received a request from a professor about getting his office computer tuned up so he can take it home to use for fall term prep and use. I have listed his request below. It will be for William Schoenfeld, his computer is located in NS 217A and the WOU# is 20181058. "I suspect I'll be producing hours of content each week. What I'd like to do is to bring home a computer station that is PASCO ready so that I can produce data files for their lab experiments." "Can you have UCS install both PASCO Datastudio and Capstone software on my office PC - I think that will be the easiest one for me to bring home. Please let UCS know I'll be taking that machine, with both monitors home. I'll need to have a local login installed. Last fall when they reimaged the machine there was a tech who finally figured out how to reimage the machine in such a way as the old Datastudio software still worked. He said he would make a note in the UCS records of how he did it." Please let me know what we can get done with this request. Your help is always greatly appreciated! Best, Beeb	Add Attachment