Service Request Ticket - # 76192

Service Request Information

CONTACT Name Darby, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 12, 2020 08:54 AM
Department Business Services Phone 88837
Location Email darbyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20180462[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag Description Brother ImageCenter Desktop Scanner#ADS-2800W
Serial No. U64278H8G240488 Location MIA - Cheri Darby
TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 21, 2020 04:16 PM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Oct 21, 2020 04:16 PM 
Done.
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Katherine Reynoso Oct 19, 2020 02:09 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Katherine Reynoso Oct 19, 2020 02:06 PM 
****This is an email****
Hi Katherine,

Yes it is still doing the line.  I am just 
worried that it will get worse and be a problem.  
I am available M, Tu, Th 8a-11:30a and 1:30p-4p 
and W 10a-11:30a and 1:30p-4p.

Cheri
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Stephanie Magee Oct 16, 2020 08:21 AM 
My office hours have temporarily changed during 
the time period of June 1 through December 31, 
2020.  I will be in the office Monday, Tuesday 
and Thursday, 8am to 5pm.  Please note that our 
office is closed on Fridays so I will be unable 
to read or reply to emails or phone calls.
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Katherine Reynoso Oct 15, 2020 04:58 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Oct 15, 2020 04:58 PM 
****This is an outgoing email****
Hi Cheri,

I need some additional information regarding 
service request #76192

Description: Line of the middle of page when 
scanning

I'm Katherine with UCS. We received a task that 
your Brother Scanner was having issues. I'm 
checking-in to see if this is still an ongoing 
issue. If it is, can you send me a list of dates 
and times where I can stop by to help with this 
issue?

Thank You,
Katherine
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Public
Katherine Reynoso Oct 15, 2020 04:46 PM 
Task reassigned to Katherine Reynoso.
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Megan Thibeault Aug 12, 2020 08:54 AM 
Cheri called saying the scanner is leaving a line on the scan but not the paper, wants it cleaned again..
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